Diogo Carneiro
CTO at PicPay, Nasdaq-listed Fintech (NASDAQ: PICS)
Technology at scale is not code.
It is the design of complex systems and teams with systemic thinking.
Architecture, reliability, governance and culture, aligned to enable sustainable growth in complex and regulated environments.
Leadership within a Nasdaq-listed financial technology institution operating at national scale and regulatory complexity.
Manifesto
In high-growth companies, organizational systems are complex systems, managed most effectively through deliberate action on incentives and bottlenecks.
Operational efficiency is a consequence, not a goal. The real lever is organizational efficacy: teams that know their results, obsessed with prioritizing what delivers the most impact, capable of transforming systemic thinking into focused execution.
Clarity reduces entropy.
Standards increase freedom.
Governance is structural intelligence.
Reliability is strategic leverage.
Learning velocity determines adaptive capacity.
We are entering an era where operational and strategic layers are increasingly mediated by agentic technologies. Their promise is not simply 100x cost reduction or 50x engineer productivity. It is the construction of an ecosystem where the feedback loop between strategy and execution is radically shortened, and that demands every person in the organization to become a tactically exemplary operator.
Technology leadership exists at the intersection of engineering, capital allocation, compliance and human systems. The role is not to apply tools. It is to build the conditions where transformation compounds.
Areas of Focus
Complex Systems & Organizational Design
In hypergrowth, organizations become complex adaptive systems. Management becomes most effective when it shifts from command to acting on incentives, feedback loops and structural bottlenecks, creating the conditions for teams to self-correct and compound results.
Outcome-Obsessed Teams
Teams that know their results. That relentlessly prioritize what delivers the most impact. The discipline to transform systemic awareness into focused execution is the core of organizational efficacy, and the true engine of operational efficiency.
Platform Engineering & Reliability
Internal platforms that enable autonomous teams while preserving standards, cost awareness and resilience. Infrastructure as leverage: scalable, observable and built to sustain continuous change.
Governance as Architecture
Security, risk and compliance embedded into system design, not appended after deployment. In regulated environments, governance is not friction. It is structural intelligence.
Learning Velocity & the Agentic Era
The sustainable advantage is not a specific technology. It is the speed at which an organization learns. Fostering infinite learning cultures produces teams that adapt faster than the environment changes.
As agentic technologies begin to mediate both operational and strategic layers, the feedback loop between strategy and execution compresses. This is not about replacing people with AI. It is about building an ecosystem where every person becomes a sharper tactical operator, and where the distance between insight and action approaches zero.
Origin
Interest in psychology and programming emerged early, an attempt to understand both human behavior and logical systems.
Software development evolved into entrepreneurship. Entrepreneurship evolved into scale. Scale evolved into institutional responsibility.
The transition from startup dynamics to public-market discipline requires architectural maturity: technical, organizational and strategic.